Reservation Confirmation: The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking, and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate. Final charges will reflect actual usage.
Hourly billed reservations: Hourly billed reservations are calculated from the time the vehicle leaves the garage until it returns. The standard hourly minimum is 3 hours, however certain events or specialty vehicles may carry a higher hourly minimum.
Airports pickups: CCC monitors all commercial airline arrivals to ensure on-time airport pickups. A thirty (30) minute grace period is allowed on all domestic arrivals and sixty (60) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
Base Rate: The base rate reflects the rate charged for transportation services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes
Gratuity: For convenience, a discretionary gratuity is added to each reservation (industry standard of 20% base rate of vehicle). The full gratuity amount is paid directly to the chauffeur. As gratuity is a reflection of service, this charge is wholly voluntary, and can be modified or waived at any time.
Extra Stops: In-route Extra Stops are $10.00
Early Morning/Late Night Surcharge: An additional charge of $35.00 will be applied to the base rate of reservations that begin or end between the hours of 12AM (midnight) and 6AM. The full surcharge is paid directly to the chauffer.
Meet and Greet: There is no Meet and Greet charge for the chauffeur to park the vehicle and meet arriving passengers in the airport terminal other than any applicable parking fees.
Cleaning Fee: A cleaning fee may be charged if a passenger smokes in the vehicle, or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures. Pet cleaning fees: Furry friends are welcome, please note a $25 fee will be applied for additional cleaning
Special Event Pricing: Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by Capital City Chauffeur, and may also affect reservations traveling within the market but not traveling to or from the Special Event. The Special Event terms and conditions will appear in the special instructions on this confirmation.
CHANGES AND CANCELLATIONS
We understand changes or cancellations to travel plans can be abrupt or without reason. Be sure to give us adequate notice, and we’ll see you next time. Changes or cancellations for reservations can be submitted to CCC via e-mail at Blake@CCCBTR.com, or by calling us directly at (225)235-2586 Changes/cancellations via e-mail require twenty-four (24) hours advance notice. Changes/cancellations via phone require four (4) hours advance notice for our Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fare, including a twenty (20) percent gratuity charge. Please be advised that cancellation policy can vary for Sprinters, specially rented vehicles, and event related bookings.
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting CCC at (225)235-2586.